Terms and Conditions

1. Company information

La Reyna Enterprises · 10821 Cassina Avenue, South Gate, CA 90280, United States · Email: info@getpatronpro.com

2. What PatronPro provides

PatronPro is a business management platform for contractors and construction-related professionals. The platform may include customer management (CRM), messaging, SMS, email, calls, calendars, forms, landing pages, estimates, invoices, payments, automations, review requests, document management, pipelines, reporting, and related tools.

Features and availability may change at any time. PatronPro does not guarantee that any specific feature will remain available indefinitely.

3. Eligibility

You must be at least 18 years of age and legally able to enter into contracts. PatronPro is intended for business and professional use. By using PatronPro, you represent that you meet these requirements.

4. Accounts and team access

You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account, including activity by team members or users you invite. You must notify us immediately at info@getpatronpro.com if you suspect unauthorized access.

You may invite team members or sub-users to your account. You are responsible for ensuring that all users comply with these Terms.

5. Subscriptions and pricing

PatronPro currently offers the following subscription plans:

• Monthly Plan: $99 per month, billed monthly
• Annual Plan: $999 per year, billed annually

Pricing is subject to change. We will provide notice of pricing changes before the next billing cycle.

6. Billing and automatic renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual) unless cancelled before the renewal date. By subscribing, you authorize PatronPro to charge your payment method on file for each renewal period.

You are responsible for ensuring your payment information is current and accurate. PatronPro uses Stripe for payment processing.

7. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at info@getpatronpro.com. Cancellation will take effect at the end of the current billing period. You will retain access to the platform until the end of the paid period.

Cancellation does not entitle you to a refund except as described in our Refund Policy below.

8. Refund policy

PatronPro offers a 7-day refund window for new subscribers. If you are not satisfied within the first 7 days of your initial subscription, contact us at info@getpatronpro.com to request a refund. After 7 days, all payments are non-refundable. Annual plan payments are non-refundable after the 7-day window.

Refunds are not provided for partial months, unused features, or cancellations outside the refund window.

9. Failed payments

If a payment fails, we may retry the charge. If payment cannot be collected, your account may be suspended or downgraded. You will be notified of failed payments by email. PatronPro is not liable for any loss of access or data resulting from a failed payment.

10. Usage-based fees

Certain features, such as SMS messaging, phone numbers, calls, or email sending, may incur usage-based fees in addition to your subscription. These fees are charged based on actual usage and will be billed to your payment method on file. Current usage rates are available within your account or upon request.

11. Stripe and payment processing

PatronPro uses Stripe to process subscription payments. By subscribing, you agree to Stripe's Terms of Service. PatronPro does not store full payment card details. Stripe may collect and process your payment information subject to Stripe's own privacy policy and terms.

12. Communications from PatronPro

By creating an account, you agree to receive transactional and account-related communications from PatronPro, including onboarding, billing, security, product updates, and service notifications. These communications are required for the operation of your account and cannot be fully opted out of while your account is active.

We may also send promotional communications where permitted by law. You may opt out of promotional emails at any time using the unsubscribe link.

13. SMS communications from PatronPro

PatronPro may send SMS messages related to your account, onboarding, billing, security, and service updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP or contact info@getpatronpro.com for assistance.

PatronPro does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for their own marketing or promotional purposes.

14. Your responsibility for customer communications

If you use PatronPro to send SMS, emails, calls, WhatsApp messages, campaigns, or automated messages to your own customers or contacts, you are solely responsible for:

• Obtaining all required consents and opt-ins from your recipients
• Maintaining accurate opt-in and opt-out records
• Complying with all applicable laws and regulations
• Honoring opt-out and STOP requests
• Ensuring your messages are not spam, misleading, or unlawful

Applicable laws and rules include, without limitation:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• A2P 10DLC registration requirements and carrier rules
• CTIA guidelines
• Twilio Messaging Policy
• Meta / WhatsApp Business Policy
• Email provider acceptable use policies
• All applicable state and federal laws

15. A2P 10DLC registration

If you use PatronPro to send SMS messages to U.S. phone numbers using a business phone number (A2P 10DLC), you are responsible for registering your brand and campaign with the required carriers and registries. PatronPro may facilitate or require this registration. Failure to complete required registration may result in message delivery issues, carrier filtering, or suspension of messaging capabilities. PatronPro is not liable for message delivery failures, carrier filtering, or penalties resulting from non-compliance with A2P 10DLC requirements.

16. Acceptable use

You agree not to use PatronPro to:

• Violate any applicable law or regulation
• Send spam, unsolicited messages, or communications without proper consent
• Harass, threaten, or harm others
• Transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to the platform or other accounts
• Interfere with or disrupt the platform or infrastructure
• Use the platform to engage in fraud, deception, or misrepresentation
• Violate the rights of any third party, including intellectual property rights
• Use the platform in a way that could expose PatronPro or its users to legal liability
• Resell or sublicense the platform without written permission

PatronPro reserves the right to suspend or terminate accounts that violate this Acceptable Use Policy.

17. Customer content

You retain ownership of the content, data, and information you upload, create, or store in PatronPro ("Customer Content"). By using PatronPro, you grant us a limited license to process, store, display, and transmit your Customer Content solely as necessary to provide the services.

You are responsible for ensuring that your Customer Content does not violate any law, infringe any third party rights, or violate these Terms.

18. Documents, contracts, estimates and invoices

PatronPro may allow you to create, manage, send, and store business documents including estimates, quotes, invoices, contracts, and other files. PatronPro does not provide legal, tax, accounting, or financial advice. You are solely responsible for reviewing, validating, and ensuring the accuracy, legality, and appropriateness of any documents you create or send using the platform.

19. AI-powered and automated features

PatronPro may offer features powered by artificial intelligence or automation tools, including AI-generated content, automated messaging, and workflow automations. You are responsible for reviewing any AI-generated or automated content before sending, publishing, or relying on it. PatronPro does not guarantee that AI-generated outputs will be accurate, complete, compliant, appropriate, or error-free.

20. Review requests

PatronPro may allow you to send review requests to your customers. You are responsible for ensuring that your review request practices comply with applicable platform policies (Google, Facebook, Yelp, etc.) and applicable laws. You may not use PatronPro to solicit or incentivize fake, misleading, or manipulated reviews.

21. Forms and landing pages

PatronPro may allow you to create forms, landing pages, and website widgets. You are responsible for ensuring that any forms or landing pages you publish comply with applicable laws, including privacy laws, CAN-SPAM, and TCPA. If you collect personal information or consent from third parties using PatronPro tools, you are responsible for maintaining appropriate records and disclosures.

22. Third-party services and integrations

PatronPro may integrate with or allow connections to third-party services. Your use of third-party services is subject to their own terms and policies. PatronPro is not responsible for the availability, accuracy, compliance, performance, pricing, or security of third-party services.

23. Platform availability

PatronPro strives to maintain a reliable and available platform, but does not guarantee uninterrupted or error-free service. The platform may be unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. PatronPro is not liable for any loss or damage resulting from downtime or unavailability.

24. Customer support

PatronPro provides customer support via email and other channels as available. Support availability, response times, and scope may vary. Contact us at info@getpatronpro.com.

25. Intellectual property

PatronPro and all related logos, software, designs, content, and materials are owned by La Reyna Enterprises or its licensors. Nothing in these Terms transfers ownership of PatronPro intellectual property to you. You may not copy, modify, distribute, sell, or create derivative works from PatronPro's intellectual property without written permission.

26. Privacy

Your use of PatronPro is also governed by our Privacy Policy and Cookies Policy, which are incorporated by reference into these Terms.

27. Data retention

PatronPro retains account and platform data as described in our Privacy Policy. After account cancellation, data may be retained for up to 90 days before deletion, unless a longer retention period is required by law. You are responsible for exporting any data you wish to retain before cancelling your account.

28. Suspension and termination

PatronPro may suspend or terminate your account at any time if you violate these Terms, engage in fraudulent or abusive activity, fail to pay, or for any other reason at our discretion with reasonable notice where required by law. Upon termination, your right to access the platform ceases immediately.

You may terminate your account at any time by cancelling your subscription and contacting us at info@getpatronpro.com.

29. Disclaimer of warranties

PatronPro is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. PatronPro disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and reliability. We do not warrant that the platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

30. Limitation of liability

To the maximum extent permitted by law, La Reyna Enterprises and PatronPro shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost data, loss of business, or loss of goodwill, arising out of or in connection with your use of the platform, even if advised of the possibility of such damages.

PatronPro's total liability to you for any claims arising from these Terms or your use of the platform shall not exceed the total amount paid by you to PatronPro in the 12 months preceding the claim.

31. Indemnification

You agree to indemnify, defend, and hold harmless La Reyna Enterprises, PatronPro, and their officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: your use of the platform, your Customer Content, your communications with your own customers, your violation of these Terms, or your violation of any applicable law.

32. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Los Angeles County, California, unless otherwise agreed.

33. Dispute resolution

Before filing a legal claim, you agree to contact PatronPro at info@getpatronpro.com to attempt to resolve the dispute informally. If the dispute cannot be resolved informally within 30 days, either party may pursue available legal remedies.

34. Changes to these Terms

PatronPro may update these Terms at any time. We will update the "Last updated" date at the top. For material changes, we may provide additional notice by email or within the platform. Your continued use of the platform after changes become effective means you accept the updated Terms.

35. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. PatronPro may assign these Terms in connection with a merger, acquisition, or sale of assets.

36. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

37. No waiver

PatronPro's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

38. Entire agreement

These Terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and PatronPro with respect to your use of the platform and supersede all prior agreements and understandings.

39. Contact us

If you have questions about these Terms, please contact us at:

La Reyna Enterprises · 10821 Cassina Avenue, South Gate, CA 90280, United States · Email: info@getpatronpro.com